FAQs

Last updated: January 4, 2026
Company Name: Guiyang Weishuo Department Store Co., Ltd.
Email: service@mail.vbrl-store.com
Phone: 19272766153
Address: Room 17, 16th Floor, Unit 1, Building 6, Area F, Huaguoyuan Project, Pengjiawan Street, Nanming District, Guiyang City, Guizhou Province [Huaguoyuan Office]
Legal Representative: Zhang Xiucai
Unified Social Credit Code: 91520102MAK2C5274D

1. Ordering and Payment

Q: What payment methods do we accept?
A: We accept VISA, Mastercard, American Express, PayPal, and Klarna.

Q: Is my payment secure?
A: All payments are processed via SSL encryption and comply with PCI DSS security standards. We never store sensitive credit card information.

2. Shipping and Logistics

Q:How long will it take for my order to arrive in the UK?
A: Orders are processed within 1-2 business days and delivered within 5-7 business days. We provide tracking.

Q: Do I need to pay customs duties?
A: According to customs regulations, all import duties are the responsibility of the buyer. Taxes and taxes are  included in the product price.

3. Returns, Exchanges, and After-Sales Service

Q: How do I return or exchange products?
A: Returns and exchanges are available within 14 days of receipt (unused products only). Please contact Customer Service.

4. Products and Quality

Q: Do your products meet quality standards?
A: All products undergo rigorous testing and meet international safety standards.

5. Customer Service

Q: How can I contact customer service?
A: Please call 19272766153 or email service@mail.vbrl-store.com

Q:Is customer service available in English?
A: We offer English-language customer service, and you can also contact us via email.